Frequently Asked Questions
Everything you need to know about your ModRetro experience.
What kind of warranty comes with my ModRetro device?
Every ModRetro device is covered by a 12-month limited warranty that protects against hardware defects and functional failures under normal use.
How long does shipping take for domestic and international orders?
Domestic orders typically arrive within 3-5 business days, while international shipping can take 7-14 business days depending on your location and customs processing.
What is your return policy for electronics?
We offer a 30-day return window for all products. Items must be returned in their original packaging with all accessories and no signs of physical damage to qualify for a full refund.
Are your products refurbished or brand new?
ModRetro specializes in both premium new releases and professionally refurbished vintage tech. Each product listing clearly specifies the condition and history of the item.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, AMEX), PayPal, Apple Pay, and Google Pay. We also offer interest-free installment plans through Klarna and Afterpay.
Do you provide technical support for device setup?
Yes, our dedicated support team is available via email and live chat to assist with software updates, connectivity issues, and initial hardware configuration.